Shipping & Return Policy
1. Shipping & Delivery Policy At Ver Cosmetics, we are committed to delivering your beauty products as quickly and safely as possible.
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Order Processing Time: All orders are processed and prepared for shipment within 0 to 1 business day (Monday to Saturday).
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Delivery Time (Transit Time): Once dispatched, the estimated delivery time is between 1 to 3 business days to all regions across Lebanon.
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Shipping Costs: Delivery charges are calculated at checkout based on your location. (ملاحظة لك يا مدير: إذا كان التوصيل مجانياً أو بسعر ثابت، اكتبه هنا بدلاً من هذه الجملة، مثلاً: Standard shipping fee is $3).
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Order Tracking: Once your order is shipped, you will receive a confirmation message.
2. Return & Refund Policy We want you to be completely satisfied with your purchase. However, due to the nature of cosmetic products and strict hygiene standards, we have specific guidelines for returns:
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Return Window: We accept returns within 14 days of the delivery date.
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Eligible Items: To be eligible for a return, the product must be unused, unopened, and in its original packaging with all seals intact. For hygiene reasons, we cannot accept returns on opened or used cosmetics.
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Damaged or Incorrect Items: If you receive a damaged product or the wrong item, please contact us immediately within 48 hours of delivery, and we will arrange a free replacement or full refund.
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Return Process: To initiate a return, please contact our support team at [أدخل إيميل المتجر هنا] or call us at [أدخل رقم هاتف المتجر هنا].
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Refunds: Once we receive and inspect the returned item, we will notify you. Approved refunds will be processed via your original method of payment or issued as store credit.
3. Contact Us If you have any questions regarding your order, shipping, or returns, we are here to help!
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Email: sales@ver-cosmetics.com
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Phone / WhatsApp: +96171115050
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Working Hours: Monday to Saturday, 9:00 AM – 5:00 PM.